Returns Policy

1. Introduction

This Returns Policy outlines the conditions under which PoweredIn Peptides accepts or declines returns. Due to the nature of research-grade peptide materials, strict handling rules apply.

All products supplied by PoweredIn Peptides are for research use only and not for human consumption.

2. No Returns Policy

PoweredIn Peptides operates a strict no-returns policy. We do not accept returns under any circumstances.

This includes, but is not limited to:

  • Change of mind
  • Incorrect ordering
  • Unwanted items
  • Misunderstanding of product purpose
  • Incompatibility with intended research
  • Perceived differences in appearance, colour or packaging
  • Delivery delays caused by couriers or external factors

All sales are final.

3. Product Integrity

Research-grade peptide materials cannot be returned because:

  • They require controlled handling
  • They cannot be re-stocked or re-issued once dispatched
  • Their stability and integrity cannot be guaranteed once they leave our facility
  • They may be exposed to conditions outside our control

For these reasons, returns are not permitted under any circumstances.

4. Damaged or Missing Items

If an item arrives damaged or appears to be missing, please contact us immediately.

We will:

  • Investigate the issue with the courier
  • Request supporting information (e.g., photos of packaging)
  • Review the case in line with courier policies

Please note:

  • Courier investigations may take several working days
  • Outcomes are determined by the courier
  • Replacement decisions are made at our discretion

This process does not constitute a return.

5. Incorrect Address or Delivery Issues

We are not responsible for:

  • Orders delivered to incorrect or incomplete addresses provided by the customer
  • Parcels that cannot be delivered due to access restrictions
  • Parcels returned to courier depots due to missed delivery attempts

These situations do not qualify for returns or refunds.

6. Research Use Only Notice

All products supplied by PoweredIn Peptides are:

  • For laboratory research use only
  • Not for human consumption
  • Not medicines, supplements or therapeutic products
  • Not intended for clinical, diagnostic or in vivo use

This applies to all orders and all delivery outcomes.

7. Contact Information

If you have questions regarding this Returns Policy, please contact our support team using the details provided on our website.

Chat with us